Refund & Cancellation Policy

Last updated: October 20, 2026

This policy explains what you are charged, how to cancel, and how to get your money back. It applies to every purchase made on Public Records Online and forms part of our Terms of Service, which are a contract between you and Public Records Online LLC.

Not satisfied, or a report wasn't available? Request a full refund of any charge within 30 days of that charge — no fees. A refund of a charge also cancels your plan. Email [email protected] or call (877) 840‑9649; we reply within 1 business day and refunds reach your card in 5–10 business days.

What You Are Charged

$36.00 today ($1.00 access fee + first $35.00 payment), then $35.00 every 30 days for 23 more payments. Total: $841.00. The plan ends after the 24th payment and does not renew. Cancel anytime to stop remaining payments.

Today: $36.00. Charged at checkout: a one-time $1.00 access fee plus your first $35.00 payment (payment 1 of 24).
Then $35.00 every 30 days for 23 more payments. Total: $841.00 ($1.00 + 24 × $35.00). No tax is added.
The plan ends after the 24th payment and does not renew. Billing then stops permanently. We will not charge you again unless you purchase a new plan.
What you get. Unlimited searches; up to 35 full reports per 30 days, for each 30-day period you have paid for. Delivery is digital: reports appear in your dashboard and as PDF downloads. Nothing is shipped.
Receipts and reminders. We email a receipt after every charge, and a reminder at least 3 days before each scheduled payment with the amount, the date, the payments remaining, and a one-click link to cancel.
On your statement. Charges will appear on your statement as PUBLICREC*T8778409649. If you see a charge you don't recognize, please contact us before disputing it with your bank — we can almost always resolve it faster than a dispute can.

Refunds

This applies to your $36.00 checkout charge and to each $35.00 payment after it. You do not need to give a reason.

If a payment was charged after you had already cancelled, or was duplicated in error, we will refund it in full.

How to Cancel

Cancel anytime, free, 3 ways:

(1) Online — on the Cancel My Plan page, with the email on your account and the last 4 digits of your card. You get an on-screen confirmation right away and a confirmation email.
(2) By email — [email protected] with “Cancel My Plan” in the subject line.
(3) By phone — (877) 840‑9649, Monday–Friday 9 AM–5 PM Pacific Time.

Cancelling stops all future charges and all remaining installments immediately. You keep access until the end of the 30-day period you paid for.

We confirm every cancellation by email. If you cancelled by email or phone and do not receive a confirmation within one business day, please contact us so we can verify that your cancellation was processed.

How to Request a Refund

Email [email protected] with “Refund Request” in the subject line, or call (877) 840‑9649. To help us find your transaction quickly, please include:

The email address you used at checkout;
The approximate date and amount of the charge; and
The last four digits of the card charged, if you have them.

How Refunds Are Issued

We reply to every refund request within 1 business day.
Refunds are issued to your original payment method, with no fees deducted. We cannot refund to a different card or by another method.
Refunds reach your card in 5–10 business days, depending on your card issuer's processing times.
A refund of a charge also cancels your plan, so no further charges will be made.

Questions or Billing Disputes

If you have any question about a charge, please contact us first. We are a small team and we answer quickly, and nearly every billing issue can be resolved the same day.

By email: [email protected]
By phone: (877) 840‑9649, Monday–Friday 9 AM–5 PM Pacific Time
By mail: Public Records Online LLC, 9107 West Russell Road, Suite 100, Las Vegas, NV 89148, USA